Ordering food online has become increasingly popular in recent years, with platforms like Zomato making it easier than ever to satisfy our cravings from the comfort of our own homes. However, there may be times when you need to cancel an order due to various reasons such as a change in plans or a mistake in the order. In this article, we will guide you through the process of canceling a Zomato order, ensuring a smooth and hassle-free experience.

Why Would You Need to Cancel a Zomato Order?

Before diving into the cancellation process, it’s important to understand the common reasons why you might need to cancel a Zomato order:

  • Change in plans: Sometimes, unexpected events or last-minute changes can disrupt your original plans, making it necessary to cancel your food order.
  • Mistake in the order: It’s not uncommon to accidentally select the wrong item or quantity while placing an order. In such cases, canceling the order and placing a new one is the best solution.
  • Delayed delivery: If your order is taking longer than expected to arrive, you may decide to cancel it and opt for an alternative option.
  • Unavailability of items: Occasionally, a restaurant may run out of certain items after you have placed your order. In such cases, canceling the order becomes necessary.

Step-by-Step Guide to Canceling a Zomato Order

Canceling a Zomato order is a straightforward process. Follow these steps to cancel your order:

Step 1: Open the Zomato App

Launch the Zomato app on your smartphone. If you don’t have the app installed, you can download it from the App Store (for iOS users) or the Google Play Store (for Android users).

Step 2: Navigate to Your Orders

Once you have opened the app, locate the “Orders” tab at the bottom of the screen and tap on it. This will take you to a page displaying all your recent orders.

Step 3: Select the Order to Cancel

Scroll through the list of orders and find the one you wish to cancel. Tap on the order to open the details page.

Step 4: Cancel the Order

On the order details page, you will find an option to cancel the order. Tap on the “Cancel Order” button to initiate the cancellation process.

Step 5: Choose a Reason for Cancellation

Zomato will prompt you to select a reason for canceling the order. Choose the most appropriate reason from the provided options.

Step 6: Confirm the Cancellation

After selecting the reason, you will be asked to confirm the cancellation. Review your decision and tap on the “Confirm Cancellation” button to proceed.

Step 7: Wait for Confirmation

Once you have confirmed the cancellation, Zomato will process your request and send you a confirmation message. The cancellation process may take a few moments, so be patient.

Step 8: Check for Refund

If you have already made the payment for the canceled order, Zomato will initiate the refund process. The refund amount will be credited back to your original payment method, which may take a few business days to reflect in your account.

Frequently Asked Questions (FAQs)

Here are some common questions related to canceling Zomato orders:

Q1: Can I cancel a Zomato order after it has been confirmed by the restaurant?

A1: Yes, you can cancel a Zomato order even after it has been confirmed by the restaurant. However, it’s important to note that canceling an order after it has been confirmed may result in certain charges or penalties, depending on the restaurant’s policy.

Q2: Will I receive a full refund if I cancel a Zomato order?

A2: The refund amount for a canceled Zomato order depends on various factors, such as the restaurant’s policy and the stage at which the order was canceled. In most cases, you can expect to receive a full or partial refund, excluding any applicable charges or penalties.

Q3: Can I cancel a Zomato order if it is already out for delivery?

A3: Once an order is out for delivery, canceling it becomes more challenging. However, you can still contact Zomato customer support and explain the situation. They may be able to assist you in canceling the order or finding an alternative solution.

Q4: How long does it take to receive a refund for a canceled Zomato order?

A4: The time taken to receive a refund for a canceled Zomato order varies depending on your original payment method. Generally, it takes a few business days for the refund amount to be credited back to your account.

Q5: Can I cancel a Zomato order if I have already paid using a Zomato Credits balance?

A5: Yes, you can cancel a Zomato order even if you have paid using your Zomato Credits balance. The refund amount will be credited back to your Zomato Credits balance, which you can use for future orders.


Canceling a Zomato order is a simple process that can be done through the Zomato app. By following the step-by-step guide provided in this article, you can cancel your order smoothly and efficiently. Remember to consider the reasons for cancellation and be aware of any charges or penalties that may apply. If you have any further questions or encounter any issues, don’t hesitate to reach out to Zomato customer support for assistance. Enjoy your hassle-free online food ordering experience with Zomato!