Diablo 4, the highly anticipated action role-playing game developed by Blizzard Entertainment, has been met with excitement and anticipation by gamers around the world. However, some players have reported experiencing a frustrating issue where the game freezes on the character select screen. In this article, we will explore the possible causes of this problem and provide some solutions to help you get back into the game.

What Causes Diablo 4 to Freeze on the Character Select Screen?

There can be several reasons why Diablo 4 freezes on the character select screen. Understanding these causes can help you troubleshoot the issue effectively. Here are some possible reasons:

  • Hardware Compatibility: One of the most common causes of freezing issues in games is hardware incompatibility. If your computer does not meet the minimum system requirements for Diablo 4, it may struggle to run the game smoothly, leading to freezes on the character select screen.
  • Software Conflicts: Conflicts between Diablo 4 and other software installed on your computer can also cause freezing issues. Antivirus programs, firewalls, or other background processes may interfere with the game’s performance, resulting in freezes.
  • Corrupted Game Files: If the game files of Diablo 4 are corrupted or incomplete, it can lead to freezing problems. This can happen due to a faulty installation, interrupted updates, or other issues during the download process.
  • Overheating: Overheating is another common cause of freezing in games. If your computer’s hardware, such as the CPU or GPU, gets too hot while running Diablo 4, it may freeze to prevent damage. Inadequate cooling or dust buildup inside your computer can contribute to overheating.

How to Fix Diablo 4 Freezing on the Character Select Screen

Now that we have identified some possible causes of the freezing issue, let’s explore some solutions to help you resolve the problem:

1. Check System Requirements

Start by ensuring that your computer meets the minimum system requirements for Diablo 4. Check the official Blizzard website or the game’s documentation for the recommended specifications. If your hardware falls short, consider upgrading your computer to meet the requirements.

2. Update Graphics Drivers

Outdated or incompatible graphics drivers can cause freezing issues in games. Visit the website of your graphics card manufacturer and download the latest drivers for your specific model. Install the drivers and restart your computer before launching Diablo 4 again.

3. Disable Background Processes

Background processes, such as antivirus programs or other resource-intensive applications, can interfere with the smooth running of Diablo 4. Temporarily disable these processes before launching the game to see if it resolves the freezing issue. Remember to re-enable them once you are done playing.

4. Verify Game Files

If you suspect that the game files of Diablo 4 are corrupted, you can use the built-in repair tool to verify and repair any issues. Open the Blizzard Battle.net launcher, go to the Diablo 4 game page, and click on the options menu (represented by three dots). Select “Scan and Repair” and follow the on-screen instructions to complete the process.

5. Monitor and Control Temperature

Overheating can cause freezing problems in games. Use monitoring software to keep an eye on your computer’s temperature while playing Diablo 4. If you notice that the temperature is reaching unsafe levels, consider cleaning your computer’s internals, improving airflow, or using additional cooling solutions such as fans or liquid cooling.


1. Can I fix the freezing issue in Diablo 4 without upgrading my hardware?

While upgrading your hardware to meet the game’s system requirements is the most effective solution, there are other steps you can take to improve performance. Close unnecessary background processes, update drivers, and ensure your computer is free from dust and debris to optimize its performance.

2. Why does Diablo 4 freeze only on the character select screen?

The character select screen in Diablo 4 may be more demanding on your computer’s resources compared to other parts of the game. It requires loading and rendering multiple character models, textures, and animations simultaneously. If your hardware is struggling to handle this, it may result in freezing specifically on the character select screen.

3. Are there any known bugs or issues causing the freezing problem in Diablo 4?

While Blizzard Entertainment strives to release games free from major bugs, it is not uncommon for new games to have some issues. Check the official Diablo 4 forums or community websites to see if other players are experiencing similar freezing problems. If there are known bugs, Blizzard will likely release patches or updates to address them.

4. Can I prevent freezing issues in Diablo 4 by lowering the game’s graphics settings?

Lowering the graphics settings in Diablo 4 can reduce the strain on your computer’s hardware and potentially improve performance. Experiment with different graphics settings to find a balance between visual quality and smooth gameplay. However, if your hardware is significantly below the minimum requirements, lowering the settings may not completely resolve the freezing issue.

5. What should I do if none of the solutions mentioned in this article work?

If you have tried all the suggested solutions and are still experiencing freezing issues in Diablo 4, it is recommended to reach out to Blizzard Entertainment’s customer support. Provide them with detailed information about your computer’s specifications, the steps you have taken to troubleshoot the issue, and any error messages you have encountered. They may be able to provide further assistance or escalate the issue to the development team.


Experiencing freezing issues on the character select screen in Diablo 4 can be frustrating, but with the right troubleshooting steps, you can get back to enjoying the game. Ensure that your computer meets the minimum system requirements, update graphics drivers, disable background processes, verify game files, and monitor your computer’s temperature. By following these steps and experimenting with different solutions, you can overcome the freezing problem and immerse yourself in the captivating world of Diablo 4.